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For this review, we surveyed 100 users ofRegainabout their experiences and sent the company a questionnaire.
We evaluated things like cost, accessibility, what services it offers, and who it treats.
My partner and I also signed up for therapy ourselves to test its services.
Take a look at ouronline therapy methodology.
Therapists answer messages within one business day.
Therapists can share worksheets and educational resources through the platform as well.
She chose resources that fit our presenting concerns and what we said we wanted to work on.
We were able to submit them back to her prior to the next session.
Who Is Regain For?
Regain says its services are for individuals and couples who want to receive therapy through telehealth.
How Much Does Regain Cost?
You complete an intake form and then find out the price based on these factors.
You are not refunded if you cancel your account early.
Does Regain Accept Insurance?
Regain does not accept insurance or work withinsurance plans, so you do have to pay for services out-of-pocket.
Regains website also indicates that its weekly fees are comparable to office co-pays.
However, many insurance plans have co-pays of $50 or $25.
It asks, Serious about saving or improving your relationship?
Get professional therapy from a licensed therapist, and offers Individual and couples therapy.
We found the website navigation to be intuitive and user-friendly.
The Frequently Asked Questions page had helpful information about the process and policies.
Neither of us noted increased ads after starting the program.
The navigation and setup of Regain are very similar toBetterHelpandTeen Counseling, its other teen-specific platform.
Some of the Frequently Asked Questions have identical answers across the platforms.
Does Regain Have an App?
Regain has an app that is available on the Apple and Google Play stores.
The app has very similar navigation to the website, with easy-to-find links.
you might message your therapist, complete worksheets, and join sessions when logged into the app.
However, when indicating yourgender identity, Regain offers Man, Woman, or See more options.
After finishing the questionnaire, you are prompted to input payment information.
This screen includes information about applying for financial assistance.
You are charged for four weeks at a time, even though the prices are listed per week.
There is a link in the profile that lets you do this with one click.
Customer service responded to my email within a couple of hours with specific and helpful instructions.
We were able to view the first therapists policies and profile before we made the switch.
We got our match within two hours.
When we matched with our first therapist, the platform seemed to take our preferences into account.
How Do Therapy Sessions Work at Regain?
Before we could schedule our first session, we were presented with informed consent information provided by our therapist.
Live Video Sessions
Our initial session was 45 minutes long, and subsequent sessions were 30 minutes.
To join the session, you simply sign on and wait for the therapist to initiate the session.
The video platform on Regain worked well for us.
Overall, though, the platform was very user-friendly, and the technology worked well.
In between sessions, our therapist responded to messages we sent within 24 hours.
Her responses were thorough and addressed any questions we included.
There was an option to mark messages as urgent, which we did not use during our trial.
We could both see all messages from each other and the therapist.
What Happens If I Miss a Session?
you could also reschedule or cancel appointments in this same place.
Information about cancellation policy or missed appointments is not available on Regains website.
When you log into the platform, click your name in the upper right corner of the screen.
The third option says, Change therapist.
They responded quickly with concise, step-by-step directions to help me.
All therapist options provided were licensed in our state.
Fifty-four percent of users indicated they have changed therapists on their Regain platform at least once.
Ninety-three percent were able to switch therapists through the website without needing assistance from customer support.
Pausing or Canceling Regain
Regains website indicates that you’re able to cancel at any time.
Under your account, you could change your subscription and indicate that you do not intend to renew.
And our survey found the same.
Afterward, we received an invitation to review Regain on non-affiliated review websites.
Users that we surveyed listed many positive qualities.
This makes sense, as Regain specifically provides couples therapy, a niche service.
This felt insurmountable, and eventually led us to discontinuing our Regain subscription.
Our other experience with Regains couples therapy was much better.
Our therapist was both professional and inviting, and was clearly familiar with both online therapy and relationship counseling.
However, our individual relationship therapy through Regain was terrible.
But when we switched therapists, things got even worse.
You and your partner can share an account and match with therapists who have experience in relationship work.
Some similar platforms offer pay-as-you-go services, where you are only billed for sessions you attend.
Regain has only one option available, which simplifies the sign-up process but leaves fewer options for the client.
This means that clients cannot opt for a different approach that might be a better fit for them.
Regain also does not have the option to bill your insurance or seek reimbursement from insurance.
Overall, clients looking specifically for couples therapy are likely to find a qualified therapist through Regain.
The platform is intuitive and user-friendly, and customer support is responsive to any questions or difficulties you have.
Our experience with our therapist was wonderfully positive.
She was qualified, attentive, and did great work with us.
Other therapists listed on the platform appeared to be qualified and licensed as well.
Agency for Healthcare Research and Quality.
