Utilizing Emotional Intelligence in the Workplace
The term was coined by psychologists in the 1990s and spread quickly among psychologists and beyond. Emotional intelligence is critical for interpersonal communication, not only in personal relationships but also in the business world. In turn, this emotional understanding helps usmake decisions, solve problems, and communicate with others. Mikolette / Getty Images Psychologists used to viewemotionsand intelligence as being in opposition to one another. In recent decades, however, researchers exploring emotion psychology have become increasingly interested in cognition and affect....