But knowing the background story can give you effective tools for coping.
But staying level-headed can be the key to keeping a difficult situation from escalating.
Be assertive and ask for exactly what you want.
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Self-awarenessand self-regulation are critical skills for managing problematic behavior.
Communicating in an understanding, compassionate way also helps.
The way you communicate with [difficulty] is imperative as well.
Also, use the ‘I’ statement.
Using the ‘I’ statement avoids accusing or blaming a person but expresses how their feelings affect you.
At the same time, offering a listening ear doesnt mean that you allow yourself to be mistreated.
Be clear about your boundaries and communicate them assertively.
Don’t let problematic behavior cross your boundaries, Bowman says.
Another communication strategy is incorporating laughter into the situation when appropriate.
Using humor is great if it comes naturally to you.
Same with reframing; both of which I categorize as distractions.
And both of those methods can change when youre dealing with a difficult friend.
With workplace challenges, understanding why a person is being difficult can help with the approach to handling them.
Do they have a long commute or stressful meetings once they arrive at work?
When dealing with difficult behavior, remember that their behavior says a lot about their character, not yours.
When possible, I find the 1:3 rule applies to engaging.
When possible, I find the 1:3 rule applies to engaging.
Family conflicts present a different dynamic.
These are people who are often with you day in and day out.
Be assertive and set clear expectations about what a respectful relationship looks like.
Be selective with the information you share; trust is earned, notes Dr. Galasso.
Make your limits clear and communicate what behavior you will and will not tolerate.
Be willing to leave a gathering if necessary to preserve your peace of mind.
Ultimately, dealing with someone who is difficult can be an unpleasant, stress-inducing experience.
But being equipped with the tools to deal with the situation can help you find an effective resolution.
New York State Office of Mental Health.Common Stress Reactions - A Self-Assessment.
2016;63(1):32-41.
The American Institute of Stress.42 Worrying Workplace Stress Statistics.
