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Take a look at ouronline therapy methodology.
Doctor on Demand
We then evaluated the service against 54 other online therapy companies with the help of three licensed therapists.
Here is how the company stacked up to the competition.
What Services Does Doctor on Demand Offer?
It also offers medication management.
How Much Does Doctor on Demand Cost?
Instead, you pay for services on a per-appointment basis.
This is similar to how in-person therapy is traditionally billed.
you could choose to pay for your therapy sessions via credit card, HSA, FSA, or PayPal.
If youre paying out of pocket, how much you pay depends on how long your therapy session is.
Since I couldnt use insurance, my sessions were more expensive.
Doctor on Demand’s psychiatry prices, though, are comparable to those of other companies.
Does Doctor on Demand Take Insurance?
Yes, Doctor on Demand’s homepage says “we accept most insurance.”
I wasn’t able to find any information about which insurance Doctor on Demand accepts before I signed up.
Compared to Teladocs 86% and MDLIVEs 86% in this category, though, Doctor on Demand falters.
Does Doctor on Demand Offer Discounts?
Navigating Doctor on Demands Website
I found the Doctor on Demand website easy to use.
For example, I was able to find articles onmanaging caregiver stressandhow to nurture relationships.
you might click most of these topics for a more detailed explanation.
Its also not the most accessible.
Does Doctor on Demand Have An App?
Yes, Doctor on Demand has an app available from the Apple Store or Google Play.
you’re free to use it to schedule your sessions and access your account information.
How Do You Sign Up for Therapy at Doctor on Demand?
If you are under 18, you cannot create an account.
Children under 18 must have their account created after their parent or legal guardian has an account.
This parent or guardian must also be the person that carries the insurance benefits for their family.
You then have the option to choose medical care or mental health care.
The assessment asks basic questions about your mental health.
Most of my questions were related to depression and anxiety.
This is also how you schedule sessions.
you could choose an appointment for yourself or your dependent.
you could also say here that you are unsure what therapist you are looking for.
Doctor on Demand lists several conditions its therapists treat, including anxiety, depression, and PTSD.
It also listsautismas a condition it treats, which it mentions underdevelopmental disorders.
For example, it is common to have both a depressive disorder and an anxiety disorder.
After you answer these questions about what youre looking for, the system brings up your results for therapists.
Most of the therapists listed were licensed clinicalcounselorsorsocial workers.
This was also something our user survey respondents noted.
When you browse the list of therapists, youre also able to see the therapists appointment availability as well.
My options for therapists with availability were pretty limited, which made choosing a therapist difficult.
Once you fill that in, youre asked to check which symptoms you have.
How Do Therapy Sessions Work at Doctor on Demand?
I was also sent an email and text message a half an hour before my appointment.
Video Sessions
My first therapy session was pretty routine, but helpful overall.
This took about 10 minutes.
Specifically, for example, my therapist gave mebreathing exercisesto help calm down anxiety.
There were some technical difficulties.
The session felt like it went on a bit long.
The session ended right at the mark, and I did get homework.
I would have liked the option to message my therapist instead of video conferencing.
My internet was also unstable, and my therapists audio and video broke up multiple times during the call.
you might extend the consultation for an additional fee if you feel 45 minutes is not sufficient.
What Happens If I Miss a Session?
Switching Therapists at Doctor on Demand
Switching therapists at Doctor on Demand is pretty easy.
All you have to do is choose a different provider when scheduling an appointment.
It then asked me to confirm that I did, indeed, want to change therapists.
Since you only pay per appointment, cancelling just means you dont sign up for any more sessions.
Or if you want to take a break, just dont schedule another appointment until youre ready to resume.
In both instances, Doctor on Demand performed above and beyond.
Our sessions felt like talking to a knowledgeable friend rather than a clinician.
We were thrilled to continue seeing this therapist.
Our experience with Doctor on Demands teen psychiatry services was equally positive.
We very much appreciated this transparency, and it set the session off right.
Our experience with Doctor on Demands psychiatry services couldnt have been better.
My therapist offered helpful insight into my issues and practical solutions, which I appreciated.
However, I have a few complaints about the service and my experience with Doctor on Demand.
There doesn’t seem to be a way to message your therapist in between appointments.
I also didn’t see an option to interact with my therapist via text message or email.
A lot of the information was in legalese, but it isnt impossible to understand.
The company states that it is HIPAA-compliant and legally responsible for protecting its clients' personal health information.
Theres also information about how telehealth services require members to include health history.
Additionally, like these competitors, Doctor on Demand operates on a pay-per-session system.
This differs from bothTalkspaceandBetterHelp, who are giants in the online therapy field and only offer monthly subscription services.
(Talkspace accepts insurance as well, while BetterHelp does not.)
Additionally, both Talkspace and BetterHelp offer texting services, unlike Doctor on Demand.
We surveyed 100 users of 55 different online therapy companies, including Doctor on Demand.
As always, assessing your unique needs for therapy is most important when it comes to choosing your providers.
